Frequently asked questions
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Is Zimotive the seller of the car?
No. Zimotive is a lead generation and guidance service. The car is sold, invoiced and shipped by BE FORWARD. We help you find the right car, explain each step and follow up with you on WhatsApp.
Who do I pay?
You pay BE FORWARD directly, using the payment details on the official invoice. You never pay Zimotive, and you never pay any person.
Someone asked me to pay into a personal account. What should I do?
Do not pay. Nobody from Zimotive will ever ask you to send money to a personal account. Contact us on WhatsApp or by email and tell us the name and number of the person.
How do I get a quotation?
Register on our website and send a query with the make, model, type, budget and year you want. We look for matching cars and send you a quotation with photos and a clear total price. We also contact you on WhatsApp.
Can I follow my order online?
Yes. After you accept a quotation, your account shows every step: invoice, payment, reservation, shipping (vessel name and dates), documents with courier tracking, arrival at the port and delivery.
I already found a car. Can you help with it?
Yes. Send a query and describe the car in the comments. We will check it and guide you through the next steps.
Which countries can you help with?
We help buyers in countries that import Japanese used cars. Import rules are different in every country, so always confirm the current rules with your local authorities or clearing agent. Ask us on WhatsApp if you are not sure.
Ready to find your car?
Register in two minutes, tell us the car you want and receive a quotation.